Receptionist 80% - 100%

-Implementation and application of existing workflows, processes and standards at the Front Office
Excellent greeting, care and farewell of guests through a high degree of friendliness and professionalism
-Daily system maintenance and cash management

• Adequate and goal-oriented communication within the team, as well as between the Front Office and other departments such as F&B, Housekeeping, Technical
• Economical and sustainable handling of materials
• Participation in an appreciative and conducive operational and departmental climate
• Participation in Power Briefings, monthly departmental training and other measures to create a positive corporate culture
• Compliance with the Dorint standards
• Reservation acceptance, entry and control (by telephone, via email, online)
• Soft skills such as empathy, teamwork and reliability, as well as a professional appearance
• Friendly and service-oriented interaction with guests and employees
• Strong communication skills and solution-oriented thinking regarding guest questions or challenges that arise
• Independent and self-reliant working within the scope of tasks
• Personally, the Front Office employee possesses their own drive for personal development, an awareness of their own mood and a positive mindset