ICT Supporter/-in III

Zollikofen, Schweiz (und Homeoffice) | 80-100% This is your contribution <br /> • Receive and process hardware and software problems. Locate, narrow down and resolve malfunctions or initiate escalation procedures • Install, move and maintain workstation systems such as PCs, peripheral devices, servers, network components and communication tools as well as their software and interfaces • Support VIP customers with all technical malfunctions and questions • Perform on-call service according to planning <br /> What makes you unique <br /> • Degree as an Informatiker/in or an equivalently recognized training • Several years of experience in the IT support area • Excellent problem-solving skills, teamwork skills and experience in a cross-location environment • Communicative personality and strong customer orientation • Knowledge of two official languages and good English skills <br /> In a nutshell Do you want to support where excellent IT service makes the difference? The EDA operates in an exciting international environment with high demands for availability, quality and customer orientation. Become part of our support team and support our employees as well as our sVIP customer base with their daily IT concerns. You can expect varied tasks, modern technologies and the opportunity to actively contribute your service orientation and your technical know-how. With your willingness to perform on-call service, you contribute to reliable IT support around the clock. What we offer <br /> • Working for Switzerland We are committed to the success model of Switzerland and work for the well-being of the population. • Lived diversity Thanks to equal opportunity, we develop our competencies and bring in different perspectives. • Healthy at the workplace We support and advise our employees in the area of physical and mental health. All benefits (https://www.stelle.admin.ch/stelle/de/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> The Federal Department of Foreign Affairs (EDA) coordinates and shapes Swiss foreign policy on behalf of the Federal Council, protects the interests of the country and promotes Swiss values. The Directorate for Resources (DR) manages the deployment of personnel and finances to implement foreign policy goals. It operates the worldwide Swiss representation network. The Directorate provides the services necessary for the operational management of the Department in the areas of logistics, telematics, management and controlling instruments. The legislation, application of law and legal advice of the Department also belong to the area of responsibility of the Directorate for Resources. Subordinate to it is also the Bundesreisezentrale, which organizes and procures international business trips. Additional information Questions about the position Marcel Cetin +41 58 48 51747 Questions about the application