Customer Relationship Manager – Telephone Service (100%)

As part of the development of our company active in the field of insurance brokerage, we are looking for a dynamic person who is comfortable with telephone contact to strengthen our team. Your main missions: Handling incoming and outgoing calls Regular telephone contact with our clientele Making appointments and following up on customer requests Identification of needs and transmission to the relevant advisors Follow-up and monitoring of ongoing files Updating customer information in our system Various administrative tasks related to customer follow-up Your profile: You are particularly comfortable on the phone and enjoy contact with customers You have an excellent command of French You are dynamic, organized and reliable You know how to quickly establish good contact with your interlocutor You are comfortable with IT tools Experience in customer service, telephony, a call center or the insurance field is an advantage Training as a commercial employee is an asset We offer: A varied position within a developing company, in a human-sized team and a dynamic working environment. The position is mainly oriented towards telephone contact with our clientele and therefore requires a person who truly appreciates exchanges and is comfortable in an activity involving a high volume of calls.