ICT Service Desk Employee

ICT Service Desk Employee (m/f/d) To complement our Service Desk team at the headquarters in Wil, we are looking for an energetic and helpful ICT specialist. You have initial experience in ICT support, are looking for an entry into systems engineering, and want to benefit from an experienced team. We offer you the opportunity to start as a young IT specialist (m/f) and implement what you have learned! We do not consider recruitment agencies! ICT Service Desk Employee (m/f/d) 1 Your tasks You process tickets within the framework of our change, release, incident management, and request fulfillment management You work in support and assist users in dealing with ICT tools You investigate problems and find solutions in cooperation with other specialists You install PCs, tablets, and mobile phones and put them into operation You manage user accounts and permissions in IT systems You assist in ICT ordering and administration What you bring with you You have completed vocational training in the field of informatics or a similar education and want to enter the ICT world Experience in the field of servicedesk and customer support is an advantage Excellent interpersonal and communication skills Ability to react to IT problems and find solutions Experience in managing ticket systems You are well-versed in M365 You are a service-oriented team player with initiative and enjoy dealing with customers You are interested in new technologies and are motivated to familiarize yourself with new areas German is your mother tongue and you have English skills; French and Italian are an advantage This is us No company of our size is as familial as we are; with us, everyone has a voice. We use the informal 'du' from apprentice to boss and maintain proximity within the team as well as to the management. We offer various career and development opportunities, which we discuss with you in regular assessments, and we support you with further training. jpid3b75a39jm jit0729jm jiy26jm