ICT Support & System Engineer Workplace / Operations

Apply here WE ARE LOOKING FOR YOU! Ability counts, not disability. Following this motto, the Wohn- und Bürozentrum für Körperbehinderte (WBZ) promotes the self-responsibility, independence, and social integration of people with primary physical disabilities. We are committed to ensuring that people with disabilities can live self-deterministically and pursue meaningful, qualified work. Would you like to contribute your IT expertise in a meaningful environment and actively help shape the digital development of a social institution? Do you enjoy support, operations, and engineering and like to explain technical topics in an understandable way? Then you are in the right place at WBZ! For our Information Technology/Support (ITS) department, we are looking for, as of now or by arrangement, a: ICT Support & System Engineer Workplace / Operations (workload 80% - 100%) In this role, you will strengthen our ITS team in support, the workplace environment, as well as in operations and engineering topics. You will relieve the daily routine, help build up deputy positions, and help to sustainably anchor knowledge, processes, and documentation. Since we are a small team, the role is broad-based: you will gain insight into many IT areas – from user support to clients and specialist applications to Microsoft 365, automation, monitoring, and projects. Ideal for someone who wants to experience IT holistically, learn more, and take on responsibility. Even as a social institution, we work with modern IT – for example, with AI-supported analysis, documentation, and programming in engineering and automation. Your tasks: Participation in 1st-/2nd-level support: Triage, processing, and follow-up of support requests Support with user, client, printer, office, M365, and application topics Participation in workplace engineering regarding Windows clients, software distribution, client lifecycle, and patch processes Support with operational routines, system controls, monitoring/alerting, and technical analyses Participation in application support as well as in automation, standardization, and ITSM processes Maintenance of operational documentation, runbooks, checklists, and support instructions Collaboration with external partners and bringing know-how into internal operations Participation in projects regarding Microsoft 365, modernization, automation, and workplace topics Your profile: Completed training in the IT field or comparable practical experience Experience in IT support, service desk, workplace environment, or system engineering Enjoyment of direct contact with users and providing understandable technical support Interest in modern workplace IT, Microsoft 365, automation, scripting, and engineering topics Willingness to familiarize yourself with endpoint management, monitoring, and infrastructure topics Ability to process and document recurring support cases in a structured manner Strong communication skills, service orientation, and a pragmatic way of working Teamwork skills, willingness to learn, and initiative Very good German skills as well as IT-related English Nice if you also bring: Experience with SCCM, Intune, or software distribution Knowledge of Windows Server, Active Directory, GPO, or PowerShell Experience with Microsoft 365, Teams, or SharePoint Interest in monitoring, security, backup, or automation Experience with ITSM/ticketing systems and clean ticket processing Our offer: A collegial and appreciative environment in a social and lively institution Active opportunities to shape things: your ideas are welcome with us Modern work equipment and support for further training Flexible working time model and fair compensation Child and education allowances as well as additional Kita subsidies Good accessibility via public transport You can find our benefits here: Interested? Then apply now here If you have questions about the application process, Bornhauser, Head of Services, is available to you by telephone. Further information can be obtained from Rajasekaran Yogarajah, Head of Information Technology/Support, by telephone or on the internet at . We look forward to meeting you! We also consider applications from persons with an IV pension. jpidb0b0043jm jit0729jm jiy26jm